The Neglected Communication Skill: Listening Well
Susan Jasko, California University of PA, Canonsburg, PA
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Abstract
The educational system emphasizes certain communication skills. These skills include reading, writing, and to a lesser degree, speaking. Yet few of us are taught how to think about or understand communication as a process or as a system. We naively believe that our senses, especially sight and hearing, function much like human-made machines (cameras and recording devices). But nothing could be further from the truth.

This presentation will describe and explain communication as a process and how listening is not co-extensive with hearing, followed by a description of four types of listening and the situations in which each type of listening might best be utilized.

Better communication requires the kind of understanding and set of skills that should begin with a deeper appreciation and capacity for listening. Members of weather enterprise seeking to better communicate about weather and hazards will benefit from this introduction to listening and the types of listening.